Refund Policy


Ticket holders may change a performance date or seating, but changes must be made prior to the day of the performance.

We cannot refund or exchange unused tickets.

Unpaid, reserved tickets may be picked up from the box office beginning one hour before curtain time. No later than 30 minutes before curtain, please.

Contact Itopa Box Office @ 519-485-3070 to arrange changes.

Refunds/Exchanges
In the event a performance is canceled, a credit for the price of the ticket(s) booked online for that date (minus the $2.50 non-refundable handling fee for online purchases) will be issued to your account. You will be contacted directly by the box office and will then have the option of obtaining a refund back to your credit card, turning the ticket purchase into a tax-receiptable donation to ITOPA or having a credit remaining on your account with ITOPA for future ticket purchases.

In the event you must cancel your ticket(s), a refund can be processed for the price of the ticket(s) booked for that date (minus the $2.50 non-refundable handling fee for online purchases). To arrange a refund, you must contact the Box Office by email or phone within one week of the performance date.